Right of withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

For goods the withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, take possession of the goods. To exercise your right of withdrawal you must inform us ({{ANBIETER_NAME}}, {{WIDERRUF_ADRESSE}}, {{KONTAKT_EMAIL}}) of your decision by a clear statement.

Digital content

For contracts on digital content not supplied on a tangible medium, the right of withdrawal expires early if you have expressly consented to the start of performance before the end of the withdrawal period and confirmed that you thereby lose your right of withdrawal.

These conditions may only be used in checkout after legal release.

Physical goods

You must send back or hand over the goods without undue delay and in any event within fourteen days from the day on which you communicate the withdrawal. You bear the direct cost of returning the goods unless stated otherwise.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Refunds and error cases

If you withdraw, we reimburse all payments received from you without undue delay and at the latest within fourteen days. We use the same means of payment you used for the original transaction.

Refunds are handled operationally through the payment provider and are reconciled with order, stock, notification and support case.

Model withdrawal form

If you want to withdraw from the contract, you can use this model form. Completing it is not mandatory.

• To {{ANBIETER_NAME}}, {{WIDERRUF_ADRESSE}}, {{KONTAKT_EMAIL}}:
• I/we hereby withdraw from the contract concluded by me/us for the purchase of the named goods or digital service.
• Ordered on / received on: date of purchase, name and address of the consumer.
• Date and signature, only if this form is notified on paper.